Privacy Policy

Welcome to our online platform. This privacy policy explains how the company operating the services at 18 Rue Saint-Honoré, Paris, Ile-de-France, 75001, France collects, uses, and protects your personal information when you visit our site or use our services. We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Personal Information We Collect

When you use our site or services, we may collect personal information that you voluntarily provide to us. This includes:

• Identity and Contact Information: Information such as your name, telephone number, or email address when you make a booking or contact us.
• Booking Details: Information related to the services you book, such as appointment dates, times, and specific service requests (e.g., hair cutting, coloring, styling, treatments).
• Payment Information: Details required for processing payments (though we may use third-party payment processors, in which case we do not directly store sensitive payment card details).
• Communication Content: Records of your correspondence with us, such as emails or messages sent through the site.
• Technical and Usage Information: Information automatically collected when you visit our site, such as your IP address, browser type, operating system, referring URLs, access times, and pages viewed.

We collect this information through various means, including online forms, booking systems, direct communications, and automated technologies like cookies.

How We Use Your Personal Information

We use your personal information for specific purposes and based on lawful bases as required by GDPR. These purposes include:

• Providing and Managing Services: To process your bookings, confirm appointments, perform the requested beauty and wellness services (hair cutting, styling, coloring, treatments, etc.), and manage your account. This processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Communication: To communicate with you about your bookings, respond to your inquiries, and provide customer support. This is necessary for the performance of a contract or our legitimate interests in providing good customer service.
• Improving Our Services: To understand how our site and services are used and to improve our offerings, the user experience, and our online platform. This is based on our legitimate interests in developing and growing our business.
• Marketing (with consent): If you have given us your consent, we may use your contact information to send you promotional communications about our services, special offers, or news. You have the right to withdraw your consent at any time.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose and applicable law.

Sharing Your Personal Information

We do not sell or rent your personal information to third parties. We may share your personal information with trusted third parties only when necessary for specific purposes, including:

• Service Providers: We may share data with third-party service providers who perform services on our behalf, such as website hosting, booking system providers, payment processors, or IT support. These providers are contractually obligated to protect your data and use it only for the purposes specified by us.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Any transfers of data outside the European Economic Area (EEA) will only occur if appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to ensure your data receives an adequate level of protection.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. While we strive to protect your personal data, no security system is impenetrable, and we cannot guarantee the absolute security of your information transmitted through our site.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Under GDPR, you have certain rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to our processing of your personal data under certain conditions, particularly where the processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us in writing using the address provided below. We may ask for verification of your identity before responding to such requests.

You also have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement, if you believe that our processing of your personal data infringes applicable law.

Cookies and Similar Technologies

Our site may use cookies and similar technologies to enhance your browsing experience, analyse site usage, and potentially provide personalised content or advertising. Cookies are small text files placed on your device. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy (if available) for more detailed information on our use of cookies.

Third-Party Links

Our site may contain links to external websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page. We encourage you to review this policy periodically.

Contacting Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us in writing at the following address:

Le Salon Chic
18 Rue Saint-Honoré,
Paris, Ile-de-France,
75001
France